Shipping policy
SHIPPING POLICY
At The Ever Botanic, we carefully process and ship every order to ensure a smooth and reliable shopping experience.
Order Processing
Once your order has been successfully placed and payment has been confirmed, it will be prepared for shipment.
Tracking information is generally provided within 1–3 business days after your order is confirmed.
Once your tracking number becomes available, you will receive an email containing the information needed to follow your shipment.
Estimated Delivery Time
Our estimated delivery time is:
5–12 business days after dispatch.
Delivery times may vary depending on the destination, local carrier operations, customs procedures, weather conditions, public holidays, or other circumstances outside our direct control.
Worldwide Shipping
The Ever Botanic offers shipping to customers worldwide.
Availability may vary depending on the destination and product selected.
Tracking Your Order
Once your order has been shipped, you can track it using the tracking information provided by email or through our Track Your Order page.
Please allow some time for the carrier's tracking system to update after receiving your tracking number.
Multiple Packages
Some orders may be shipped separately depending on product availability, warehouse location, or logistical requirements.
If this happens, you may receive more than one tracking number, and packages may arrive on different dates.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information submitted during checkout is accurate and complete.
If you notice an error in your shipping address, contact us as soon as possible at:
Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.
Customs, Duties and Taxes
International shipments may be subject to customs procedures, import duties, taxes, or fees imposed by the destination country.
Where applicable, these charges are determined by local authorities and are outside our direct control.
Delays
Although most orders arrive within the estimated timeframe, occasional delays may occur due to circumstances outside our control.
Shipping delays alone do not necessarily indicate that an order has been lost.
If you believe there is a problem with your shipment, please contact our support team.
Lost or Missing Packages
If your tracking information shows an unusual delay or your package appears to be lost, contact us at support@theeverbotanic.com.
We will review the shipment information and assist you with the appropriate next steps.