Refund policy

RETURNS & REFUNDS POLICY

We want you to feel confident shopping with The Ever Botanic.

Please review the following conditions regarding returns, refunds, damaged items and order issues.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be in the same condition in which it was received;
Be unused and undamaged;
Include its original packaging where applicable;
Include proof of purchase or order information.

Please contact us before returning any product.

Returns sent without prior approval may not be accepted.

Starting a Return

To request a return, contact:

support@theeverbotanic.com

Please include:

Your full name;
Order number;
Reason for the return;
Photos or videos when relevant.

Our customer support team will review your request and provide return instructions if the request is approved.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible.

Please provide clear photographs or videos showing the issue and the packaging in which the item arrived.

Once reviewed and approved, we may offer an appropriate resolution, including replacement or refund.

Change of Mind

Returns requested because of a change of mind must comply with the return eligibility conditions described above.

Return shipping costs may be the responsibility of the customer unless otherwise required by applicable consumer law.

Non-Returnable Items

We may be unable to accept returns for:

Items damaged after delivery through misuse or improper handling;
Items returned without authorization;
Items missing essential parts or original components;
Gift cards, where applicable;
Items specifically identified as final sale or non-returnable, where legally permitted.

Refunds

Once we receive and inspect an approved return, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method.

Your bank, card issuer, or payment provider may require additional time to process and display the refund.

Shipping Charges

Original shipping charges, when applicable, may not be refundable unless the return results from an error on our part or applicable law requires otherwise.