Privacy policy

PRIVACY POLICY

The Ever Botanic respects your privacy and is committed to protecting the personal information you provide when using our website.

This Privacy Policy explains how information may be collected, used, stored and shared when you visit our website or make a purchase.

Information We Collect

Depending on how you interact with our website, we may collect information including:

Name;
Billing address;
Shipping address;
Email address;
Telephone number when provided;
Order and purchase information;
Payment-related information;
Device and browser information;
IP address;
Website activity;
Cookies and similar technologies;
Communications with our customer support team.

Payment information may be processed securely by third-party payment providers and may not be directly stored by The Ever Botanic.

How We Use Your Information

We may use personal information to:

Process and fulfill orders;
Arrange shipping and delivery;
Provide tracking information;
Process payments and refunds;
Communicate about orders;
Provide customer support;
Detect and prevent fraud or misuse;
Improve our website and services;
Analyze website performance;
Personalize the shopping experience;
Send marketing communications when permitted;
Comply with legal obligations.

Shopify

Our online store is hosted through Shopify.

Shopify provides the e-commerce platform that allows us to offer products and services to customers.

Information processed through our store may also be handled by Shopify according to its own privacy practices.

Payment Providers

Payments may be processed by external payment providers.

These providers process information according to their own terms and privacy policies.

Service Providers

We may share information when reasonably necessary with trusted service providers involved in operating our business, including:

Payment processors;
Fulfillment partners;
Shipping and logistics providers;
Analytics providers;
Advertising platforms;
Customer service tools;
Fraud prevention services;
IT and website service providers.

We do not share personal information with third parties simply for them to use independently for unrelated purposes.

International Data Processing

Because we serve customers internationally and use global technology, logistics and payment providers, personal information may be processed in countries other than the country in which you live.

Where required, appropriate protections may be used for international transfers.

Cookies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage and support marketing or analytics activities.

Depending on your location, you may be provided with options to manage non-essential cookies.

Advertising and Analytics

We may use advertising and analytics technologies provided by platforms such as Meta, Google, TikTok or similar services.

These technologies may help us understand website activity, measure advertising effectiveness and present relevant advertising.

Marketing Communications

If you subscribe to marketing communications, we may send you promotional messages regarding products, promotions or updates.

You may unsubscribe from marketing emails at any time using the unsubscribe link provided in the communication.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, legal compliance, accounting, fraud prevention and dispute resolution.